Contact us

Overview

Need assistance? This guide covers how to contact our team and add customer support to an entity. 

Note: We do not provide tax advice.

Helpdesk

• New Zealand: 0800 00 1035
• Australia: 03 8080 8083

• [email protected]

Add support to an entity

If you contact our support team, we may ask you to add TaxLab Support as a user. This is a feature that allows us to log in to the system and see what you are seeing, so we can diagnose and resolve the issue you have.

This process adds TaxLab Support as a user to the entity.

1. From your Home screen > click the name of the entity.
2. Click the Users tab.
3. Click the Add customer support button.

Once your issue is resolved, we recommend removing TaxLab Support as a user.

Additional contacts

• In-app help widget: Lodge a ticket for support directly in TaxLab
  
• [email protected]
• [email protected]