Set up multi-factor authentication (MFA)

Modified on Fri, 26 Apr 2024 at 01:48 PM


Multi-factor authentication is required for Government-connected software. It enhances security by requiring a second form of verification alongside your password. 

You can set up multi-factor authentication using either:

Set up MFA using Authenticator Apps

  1. Download the Microsoft Authenticator or Google Authenticator app to your phone.
  2. Navigate to the TaxLab login screen.
  3. Enter your login details and click Sign In.
  4. On your phone, open your authenticator app and click the button to add a new account, then,
    • If using Microsoft authenticator, on the Add account page select 'Other (Google, Facebook etc)'.
    • If using Google authenticator, select 'Scan a QR code'.
  5. Using your authenticator app, scan the QR code on your login screen.
    • Please note: Do not use your phones camera app or a general QR code reader app to scan the QR code. You need to use your authenticator app in order to add it properly.
  6. Once your TaxLab account has been added to your authenticator app, Click Continue in TaxLab.
  7. Enter the code from your authenticator app and click Verify.

You are all set. Each time you log in to TaxLab, you will be prompted to provide a code from your authenticator app.

Resetting your MFA

Should you need to reset your MFA for any reason, please contact us from the email address associated with your TaxLab user account.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article