Cancelling a subscription

Steps to cancel your subscription and retain your data.

1. Let us know

Please contact support@taxlab.online and let us know the name and IRD number of the subscription you would like to cancel. If you have both an FBT and Income tax subscription, let us know whether you’re intending to cancel both or one of these subscriptions. 

We will then start the cancellation period of 30 days.

2. Save your Records and Customer Data

To ensure you retain immediate access to your tax records after your subscription is cancelled, we recommend you save all tax calculations locally in the form of PDF reports or excel downloads.

Save PDFs

Print reports, tax returns and summaries for each entity account you’d like to keep.

Export To Excel

If you would like any data in spreadsheet format, go to each relevant screen and click on the Export button to save data locally in Excel.

3. Delete your Entity Accounts

See Archive, Restore or Delete an Entity for instructions

4. Notify Support

Please notify support@taxlab.online when you have completed saving your data and deleting your entities. We will confirm cancellation of your TaxLab subscription and details of your final invoice.

If you have any questions, please call Support on 0800 00 1035.

TaxLab’s responsibility regarding IRD record keeping requirements

Section 22 of the Tax Administration Act 1994 (TAA) requires organisations to keep sufficient records for review by the Commissioner of Inland Revenue for a period of at least seven years.

TaxLab will retain customer data for the period required by the TAA. If IRD require the data, your account can be reinstated at any time.

We will never delete your data without advising you first.

For details on this, please refer to our Terms and Tax Office Conditions.